
Mental Models
by Indi Young · first published 2008
6mentions
6recommended by
6HN commenters
2008–2024first – last mentioned
100% recommend
Why HN recommends it
Practical guide to understanding users through their underlying mental models, with advice on interviewing and mapping user goals; recommended for designers and product people wanting a human-focused approach to UX.
Summarised by Claude from recommending comments
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…excellent; he originally called it “The Psychology of Everyday Things,” but it kept getting misshelved. “Don’t Make Me Think” by Steve Krug is also very good. Neither of these is a specialist’s tome. “Mental Models” by Indi Young is good, one level deeper, mostly about humans. “About Face” by Alan Cooper is very thorough on the practitioner side, more of a college textbook, with lots of examples and pedagogy.
on “Ask HN: How did you increase your UX skills?” ↗…about how we can design technology to help us rather than just create a CRUD interface. ‘Sketching User Experiences’ by Bill Buxton https://www.goodreads.com/book/show/980280.Sketching_User_Ex... and ‘Mental Models’ by Indi Young: https://rosenfeldmedia.com/books/mental-models/ we’re both very influential to me as a young designer thinking about process and I believe they are still both relevant.
on “Ask HN: What's the best book on modern UI/UX?” ↗…that make sense to users, generating ideas to go in the backlog is a terrible idea. If you want to understand your users problems and how your product addresses them properly I cannot recommend the book Mental Models by Indi Young enough: https://www.amazon.com/Mental-Models-Aligning-Strategy-Behav...
on “Backlog size is inversely proportional to how often we talk to customers” ↗…integration. At one point, I was asked to re-enter my username and password in an ugly HTTP authentication dialog. Offtopic, but for anyone interested in a serious look at UX, I recommend Indi Young's 'Mental Models'
on “Ask YC: Feedback on usabilityfeedback.com” ↗…an upcoming book on interviewing by Steve Portigal http://rosenfeldmedia.com/books/interviewing-users/ - googling around his name will find you some useful interviewing slide decks. Indi Young's book Mental Models has some good advice on interviews in one of the chapters, and is also a useful read http://rosenfeldmedia.com/books/mental-models/ (Bias disclaimer: I know Andrew, and I do workshops on interviewing…
on “Mistakes startups make when talking to users” ↗Mental Models Aligning Design Strategy with Human Behavior by Indi Young is excellent. http://rosenfeldmedia.com/books/mental-models/
on “Ask HN: Any recommended books on developing mental models?” ↗