Unreasonable Hospitality
by Will Guidara · first published 2022
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2HN commenters
2023–2026first – last mentioned
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…refuses to accept appointments at weird hours. Even the businesses that you'd think are customer-obsessed are usually really product-obsessed. Even Eleven Madison Park, which Will Guidara wrote about in "Unreasonable Hospitality" as being focused on going to outlandish, hyper-personalized extremes for every customer they had at the restaurant, succeeded ultimately because Guidara succeeded at turning empathy itself into a product,…
on “Working in Silicon Valley was fun. Now it's just another miserable corporate gig” ↗S1 and S2 of The Bear were incredible. S3 felt like it tried too hard. Many of the scenes in the show were inspired by Will Guidara's book, Unreasonable Hospitality, which was mostly a reflection of his time running Eleven Madison Park. Reading that made the show even better, IMO.
on “Roger Ebert Reviews "The Shawshank Redemption"” ↗