Just listen
by Mark Goulston · first published 2009
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Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're cowo
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The book https://www.amazon.com/Just-Listen-Discover-Getting-Absolute... may help you. It is written by a psychiatrist who trains FBI hostage negotiators. Which is about as targeted as you can for hard conversations under difficult circumstances.
on “A guide to difficult conversations” ↗Reading "Just Listen" by Mark Goulston was helpful. But really, developing a habit of listening. I think one of the things that's hard is that we are so used to always working, going, learning, building. We measure and improve.…
on “Ask HN: Nerds of HN, did you overcome loneliness?” ↗