Crucial ConfrontationsKerry Patterson
Crucial Confrontations
2mentions
2recommended by
2HN commenters
2019–2024first – last mentioned
100% recommend
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behaviorDiscover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines
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…modulating one's interactions accordingly. The trick is to do it effectively without allowing oneself to be manipulated/becoming a doormat/hurting the other person's ego. The books Crucial Conversations and Crucial Confrontations by Kerry Patterson et al. are useful in this regard.
on “Ask HN: How do I improve my emotional intelligence?” ↗Crucial Conversations and Crucial Confrontations/Accountability I read these books when I first got into management and they changed so many things about the way I communicate with others. Everything in the books is obvious but things I was never taught…
on “Ask HN: What books changed the way you think about almost everything?” ↗