Behind human error
by David D. Woods · first published 2010
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…told to run the ship, but not for professionals There are plenty of examples of "UI confusion" causing professionals to make mistakes in all sorts of industries. I'd suggest taking a look at the book "Behind Human Error," for example. http://www.usabilityfirst.com/glossary/mode-error/index.html https://www.amazon.com/Behind-Human-Error-David-Woods/dp/075...
on “USS McCain collision ultimately caused by UI confusion” ↗…3)learning from them is Resilience Engineering. It's about investigating air plane crashes, nuclear meltdowns, errors during surgery, etc, and learning how humans keep complex systems running. I recommend "Behind Human Error" by David Woods as a great starter there. A key insight of this field is that incidents aren't just "some idiot didn't follow the safety checklist", but often the safety checklist itself will cause the…
on “Ask HN: Literature on crisis response?” ↗There's a really good book describing this phenomenon called Behind Human Error. It speaks of "first stories" and "second stories" and how in analysis of incidents, it is all too common to stop at the first story and chalk it up to human error, when the system itself allowed it to…
on “Type in the exact number of machines to proceed” ↗…application that runs on a single server is complex, because of all the layers of the operating system below it, let alone the wider environment of the network and beyond. * If you're willing to go deeper: "Behind Human Error" ISBN-10: 9780754678342. It's a very approachable book, written by Dr Woods and several other prominent names in the academic research side in to failures. My favourite example to use when talking…
on “Amazon tells employees to return to office five days a week” ↗